Miami Hotel Network Overhaul
200+ Room Boutique Hotel
Challenge
The Problem
A premier Miami Beach hotel was receiving daily complaints about slow WiFi, dropped video calls in conference rooms, and unreliable AV equipment in their event spaces. Their existing infrastructure was 8 years old, with consumer-grade access points and no centralized management. Guest satisfaction scores for connectivity had dropped to 2.1 out of 5.
Approach
Our Solution
We performed a comprehensive site survey and designed a complete infrastructure overhaul. This included enterprise-grade WiFi with high-density access points in every hallway and common area, a new structured cabling backbone, upgraded conference room AV with one-touch controls, and a centralized management platform that gives the hotel's IT team visibility into every device and connection.
Outcomes
Results
94% reduction
Guest Complaints
WiFi complaints dropped from 15+ per day to less than 1 per week.
10x faster
Connection Speed
Average guest WiFi speed improved from 15 Mbps to 150+ Mbps.
35% increase
Conference Room Bookings
Reliable AV drove more corporate event bookings.
6 weeks
Deployment Time
Full deployment completed floor-by-floor with zero guest disruption.
Infrastructure
Technology Stack
Timeline
Project Duration
This project was completed in 6 weeks from initial assessment to full deployment and handoff, with zero disruption to the client's daily operations.
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